Printing position is off!

[molson91]

Whenever I print on my thin specialty paper, the print job positioning is off. It looks like it's feeding the paper wrong. It will print 1cm before or after the page starts. it's not much thinner than average printing paper, but it is a pretty smooth texture. It only happens with this paper. both cardstock and regular office paper works fine. Any tips on setting I can try or troubleshooting?

[praveen196]

@molson91 Welcome to HP Community!

I understand that the printer printing position is off!.

Is this happening while making the photocopy?

Please perform the hard reset and check.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/in-en/document/c02227495

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[molson91]

no, it only happens with 1 type of paper. there is nothing wrong with the printer, I was wondering if there are settings to work with slicker paper.

[praveen196]

@molson91

I understand your concerns.

What is the size and weight of the sticker you are using?

According to the printer specification. This printer will not support the sticker.

Please check the paper type and paper weight. Use the supported media only.

Have a nice day!!

[molson91]

It is NOT a sticker. it is 8.5inx11in 24lb. smooth imaging paper. 

[praveen196]

@molson91

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!