Printing text with shadow

[DeanM1]

Hi,  

I'm experiencing the exact same issue as per the post dated: ‎09-19-2018 07:24 AM.

I have the same test page print out showing the same offset between the colours and black.

If I photocopy that page, the offset remains the same which I think verifies that there are no mechanical print head misalignment issues.

original test pagephotocopy of the printed test page

The post from 2018 doesn't conclude with a fix, is there a fix availabe now?

[The_Fossette]

@DeanM1

I reviewed your post and I understand that you are facing issues with the print quality.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe