Pro MFP M225dnOnly prints 1 page at a time

[it007]

My HP LaserJet Pro MFP M225dn only prints 1 page at a time. Other websites say to change the mopier in Device Settings, but there's nothing there

[Nal_NR · Accepted solution]

Hi @it007,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The issue you're experiencing with your HP LaserJet Pro MFP M225dn, where it only prints one page at a time, can sometimes be resolved by adjusting settings in the printer driver, even if the "Mopier Mode" option is not available. Here are a few steps you can try to resolve the issue:

1. Disable Advanced Printing Features:

• Open the Devices and Printers window on your computer.
• Right-click on your HP LaserJet Pro MFP M225dn printer and select Printer Properties.
• Go to the Advanced tab.
• Uncheck the option Enable advanced printing features.
• Click Apply and OK.

2. Set Printing Preferences:

• Right-click on your printer in the Devices and Printers window and select Printing Preferences.
• Go to the Paper/Quality or Layout tab.
• Ensure that the Print on Both Sides option is set according to your preference.
• Check the Print Document on option, if available, and ensure it's not set to a specific single page size or type that may be causing the issue.

3. Update or Reinstall Printer Drivers:

• Download the latest drivers for your printer from the HP Support website.
• Uninstall the current driver from your system through Device Manager.
• Restart your computer and then reinstall the printer using the new drivers.

4. Check Printer Settings:

• Access the printer's built-in web server by typing the printer's IP address into a web browser.
• Look for any settings related to Job Storage or Mopier Mode and ensure they are configured correctly.
• Disable any settings that limit printing to single pages.

5. Print Directly to the Printer:

• In the Printer Properties window, under the Ports tab, ensure that the correct port is selected.
• Go to the Advanced tab and select Print directly to the printer.
• This option bypasses the spooler and might resolve the single-page issue.

6. Try a Different Print Method:

• If you are printing from a specific application, try printing from a different one to see if the issue persists.
• If the problem is isolated to one application, check the print settings within that application.

If none of these steps resolve the issue, it might be necessary to perform an NVRAM reset on the printer.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”

[it007]

Hi Elohi, 
Thanks for the very detailed instructions! I've been working as Network Admin for 5 years, and  of all the times I've written of help forums, your answer by far is the easiest to follow instructions I've ever gotten. 

In the process of checking printer properties, I notice the driver on the affected computer was using Microsoft IPP Class Driver.

I'm defiantly using your guide in the future.

I appreciate your time!!

- Ivan