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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎07-15-2020 12:52 AM

HP Recommended
Product: HP OfficeJet 5220
Operating System: Microsoft Windows 10 IOT

Hello,

I just bought an HP OfficeJet 5220 printer. For the impression that there is no problem it works very well. By cons to scan documents impossible to market, it's been 3 days that I get excited about it.

If someone has the solution.

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2020 03:20 PM

HP Recommended

@4ecofuel, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are you able to make photocopies on the printer?
  • Is there any error message when you try to scan?
  • Is there any antivirus software installed on your computer?

Meanwhile, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-17-2020 03:20 PM

HP Recommended

@4ecofuel, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Are you able to make photocopies on the printer?
  • Is there any error message when you try to scan?
  • Is there any antivirus software installed on your computer?

Meanwhile, Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎07-18-2020 06:39 PM

HP Recommended 
Problem solved.
Thank you
Was this reply helpful? Yes No

‎07-19-2020 02:39 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No
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