Problem with WiFi Connection OfficeJet 7720

[ManuUser]

Hello,

yesterday i had a problem with the WiFi connectivity between my Printer and my Laptop. It took me a long time to find out what was wrong. But now i know what the problem was but i don't understand it. My printer was for about 1 week on standby mode. I have booted the printer a few times but i didn't removed the plug or forced a shut down.

I have installed HP Smart Software and HP Print doctor. Both of them couldn't tell me whats wrong. The drivers weren't available but i couldn't install it. The set up was canceled, each time when i have tried. Then, i have removed the plug, i have waited a few time and then i put it back and turned the printer on. Everything was working again. Now, i want to know what is the reason, i want to know exactly why the standby mode is not good for a printer (a technical explaination).

But isn't it the same thing in an office? The printers are running all time.

regards

[JessikaV · Accepted solution]

Hello Community, 

HP printer setup (Wi-Fi network)

Connect an HP printer to a local Wi-Fi network to wireless print from a personal computer, smartphone, or tablet.

Restore Wi-Fi setup mode on the printer

Prepare a printer for a Wi-Fi connection by restoring Wi-Fi setup mode.

When the settings are restored, the printer enters Wi-Fi setup mode for about two hours, making it discover able during the HP software installation.

• Most printers with a touchscreen: From the Wireless  or Setup ⚙️ menu, select Network setup or Settings, and then select Restore Network Settings.

• Most inkjet printers without a touchscreen: Press and hold the Wireless   and Cancel  ❌ buttons until the Power button flashes, and then wait for the Wireless light to flash.

• Most Laser printers without a touchscreen or control panel menu: Press and hold the Wireless button until the Attention ⚠️ and Power lights flash, or press and hold the Wireless  and Cancel ❌  buttons until the Wireless light flashes (Laser NS, Neverstop). The printer might restart.

• Most LaserJet printers without a touchscreen: Press and hold the Wireless button  until the Attention light   flashes, and then wait for the Wireless light to flash.

• Envy 6000, 6000e, 6400e, ENVY Pro 6400, DeskJet Plus IA 6000, 6400, and Tango printers: Press and hold the Wireless button  on the back of the printer for five seconds until the Status light flashes (blue or purple depending on the model).

Go to Restore Wi-Fi setup mode on your HP printer for additional information and button presses for more printer models.

Install HP Smart

Install the HP Smart app on your computer or mobile device.

Do the following if you are setting up the printer on a Wi-Fi network.

• Place the printer and the computer or mobile device near the Wi-Fi router.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

• After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), HP Smart - Microsoft Store (Windows), or HP Smart - Mac App Store (MacOS).

   If you are prompted to sign in with Microsoft to use the app across devices, you can sign in or click No, thanks to continue.​

   NOTE: Disconnect from a Virtual Private Network (VPN) connection before downloading.

2. If you are setting up HP Smart for the first time, you must create or sign in to an HP account to access all printer functions.

3. In HP Smart, click Add Printer or the plus sign ➕ to search for the printer, and then follow the instructions to complete the setup. 

   You can check the steps in this article: HP printer setup (Wi-Fi network) 

   JessikaV
   HP Support Community Administrator