Problem with black print on the right side of the paper on a HP Color LaserJet Pro MFP M277dw

[candreas]

When I print a page of text or a image either color or B/W about 1.5 inches on the right side of the page the black part is faded out.  I tried shaking the Black toner but nothing changed...  Should I replace the black toner??

[DocCottle · Accepted solution]

Hey @candreas,

Welcome to the HP Support Forums!

I see that you are having some issues with faded printing on the side of your prints from your Laserjet M277dw Printer. I can help you with that.

To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, this document outlines how to troubleshoot print quality issues with your printer.

If after following the above you are still seeing faded prints, either the cartridge or the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom.

Please let me know the results after following the above. If you are able to improve the print quality or reach some resolution with support, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[candreas]

The cleaning page worked