Problem with new printhead

[bhjs]

Just installed an new black/yellow printhead and all now appears good, i.e., I can print again.

But, Information > Ink Supplies shows that the black / yellow printhead's health is "monitor".  Would have thought a brand new printhead's health was something other than monitor.

[Riddle_Decipher · Accepted solution]

@bhjs

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you have the error - "Problem with new print head" though you've got a new print head,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Was the new print head from HP or the local store?
• Did you perform a hard reset and ensure it's connected properly?

While you respond to that, here's what you need to do:

Solution one: Perform a power reset

Follow these steps to reset the product. Make sure that you connect the product directly to an electrical outlet and not to a surge protector or power strip.

1. Press the Power button () to turn off the product.

      NOTE:

   The product might not turn off after pressing the Power button. Continue to the next step regardless.

2. Disconnect the power cord from the rear of the product.

3. Disconnect the power cord from the electrical outlet.

4. Wait 30 seconds.

5. Reconnect the power cord to the electrical outlet.

6. Reconnect the power cord to the rear of the product.

7. Press the Power button () to turn on the product.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

Solution two: Clean the electrical contacts

Follow these steps to clean the electrical contacts on the printhead and inside the product.

   CAUTION:

Follow these steps carefully to avoid damaging the sensitive electrical components.

Step one: Clean the contacts on the printhead

Follow these steps to clean the contacts on the printhead.

   NOTE:

The ink nozzles on the printheads might clog if you expose them to air for more than a few minutes. The ink nozzles also might clog if you do not use the product for long periods of time.

1. Make sure that the product is turned on.

2. Open the top cover of the product.

3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product. Release the OK button.

      CAUTION:

   Proceed only if the carriage is on the left side of the product. If it is not, the printheads will be damaged when you install them. If the carriage does not move over, try turning the product off and on again

4. Wait until the carriage is idle and silent.

5. Unplug the product power cord from the electrical outlet.

      NOTE:

   Do not turn the product off by pressing the Power button (). This causes the carriage to move out of reach.

6. Lift the printhead latch.

   Figure : Lift the printhead latch

   

7. Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot.

   Figure : Lift the handle to remove the printhead

   
8. Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.

      CAUTION:

   Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead. Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing.

   Figure : Electrical contacts and ink nozzles

   1. Electrical contacts

   2. Ink nozzles

9. Wipe the electrical contacts with the swab until no ink residue remains.

10. Wipe the electrical contacts with a fresh cloth to dry them and remove lint.

11. After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.

Step two: Clean the contacts inside the product

Follow these steps to clean the contacts inside the product.

1. Use a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product.

   Figure : Clean the electrical contacts inside the product

   

2. Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.

Step three: Restart the product

Follow these steps to restart the product.

1. Plug the product power cord into the electrical outlet.

2. Press the Power button () to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.

3. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure that the electrical contacts touch.

4. Pull the printhead latch all the way forward, and then press down to engage the latch.

      NOTE:

   You might have to press firmly to engage the latch.

5. If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.

6. Close the top cover of the product. The product restarts and then prints an alignment page.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, continue to the next solution.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2sk7jqm

(By the end of this article all the issues should be resolved)

If the issue persists, please contact HP to have the printer repaired or replaced:

HP Support can be reached by clicking on the following link:  

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[bhjs]

Problem solved.  Solution #1 did it.  Fyi, I had purchased the printhead from Amazon.

Thank you fr your support.

Best

[Riddle_Decipher]

@bhjs

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂