cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
Highlighted
New member
5 2 0 0
Message 1 of 2
70
Flag Post

Problem with printer or ink system

HP Recommended
Officejet Pro 8620

HELP!

I suddenly am unable to use my printer in any way. This printer has had very light use over the years and has always operated without issue. Below are the messages on the printer, which I have followed numerous times.

**NOTE: The solution states to write the error code, yet none has appeared!

 

"There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP."

 

"Solution 1: Reset the printer.

Turn off the product, then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Solution 2: Contact HP Support. 

Write down the error code provided in the message, and then contact HP Support."

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
18,169 18,146 1,140 1,142
Message 2 of 2
Flag Post
HP Recommended

@redheadartiste

 


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please refer to this Link: https://support.hp.com/in-en/document/c03081973 and let me know how it goes

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation