cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
9 6 0 0
Message 1 of 3
111
Flag Post

Problems with cartridge for HP Officejet 4500 - G510g

HP Recommended
HP Officejet 4500 - G510g
Microsoft Windows 7 (32-bit)

Hello everybody.

I have a problem with this printer for my organization (a school).

I changed the black cartridge, always used original HP cartridges and now what is happening that the cartridge is not seen by the printer.

Here is the procedure: 

  • black cartridge replacement (901)
  • beginning of aligning
  • the printed sheet is almost completely white, and there's no black ink
  • obviously the scan cannot recognize the page
  • the black cartridge is not available

I tried with two NEW cartridges, I tried to clean everything, both using HP tools from the PC, but also using the printer menu, but I cannot solve the problem...

If anyone has any hint. Thanks!

Andrea

SN: [Personal Information Removed]

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
31,064 31,013 2,566 3,869
Message 2 of 3
Flag Post
HP Recommended

@AndreaAP If you have already performed the steps from the document Ink Cartridge Errors and yet, the issue persists,

its most likely a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
Level 1
9 6 0 0
Message 3 of 3
Flag Post
HP Recommended

Actually I already did all you write.

I cleaned the cartridge, and then replaced it (twice!) but no change occurred.

Before I wrote in the forum, I logged in HP, but this is what I get following exactly the same procedure you gave me 🙂

Schermata da 2020-08-31 08-55-27.png

I decided not to buy Support, as the printer is "not so new" 🙂

Thank you.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation