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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-28-2023 08:49 PM - edited ‎04-29-2023 11:05 AM

HP Recommended

HP8715 - Prints test page but nothing from the computer. HP smart has a green check mark but the screen on the printer has a question mark. Printer queue indicates the printer is offline but the wireless is correct and the HP Smart indicates it is online. Replaced ink cartridges, reset by unplugging both ends of the printer cord, etc. all with same result.

 

I would definitely appreciate some help.

Thank you!

 

UPDATE:  After more hours of troubleshooting, (reset, etc.)  HP says  the printer is up to date with Firmware, etc.  Troubleshooting indicates there is a DEVICE ERROR in red.  Now what do I do?

If I hadn't spent $200 yesterday on new ink I would replace the printer.

 

 

Category:
1 person had the same question
1 REPLY 1

‎05-01-2023 02:44 PM

HP Recommended

@frustrateduser5

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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