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To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎10-03-2016 06:29 PM - edited ‎10-03-2016 06:29 PM

HP Recommended

I put a brand new HP cartridge in my 114, its printing blank pages.  I've run all the tests and the only one that comes back as failed is the allignment test.  Not sure if this will even solve my problem but I'm getting pretty tired of this printer not working.  Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2016 07:39 AM

HP Recommended

Hey @junkprinter1, 

 

Welcome to the HP Forums! I'd be happy to help you with your Envy 114. I understand from your description that the printer is producing blank pages and your alignment is failing. Please use the following document to troubleshoot the issue: HP ENVY 110 (D411) e-All-in-One Printer Series - Troubleshooting Print Quality Issues. 

 

If this resolves the issue, please click the Accept as Solution button below to mark your post as solved. If the issue persists, let me know and I will see what else there is that we could try. 

 

Cheers!

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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1 REPLY 1

‎10-05-2016 07:39 AM

HP Recommended

Hey @junkprinter1, 

 

Welcome to the HP Forums! I'd be happy to help you with your Envy 114. I understand from your description that the printer is producing blank pages and your alignment is failing. Please use the following document to troubleshoot the issue: HP ENVY 110 (D411) e-All-in-One Printer Series - Troubleshooting Print Quality Issues. 

 

If this resolves the issue, please click the Accept as Solution button below to mark your post as solved. If the issue persists, let me know and I will see what else there is that we could try. 

 

Cheers!

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
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