Cartridge Error

[adrianwb]

Hi, I've got the same problem, but with an HP Envy Photo 7830, which of course is out of its one-year warranty. I'm hopeful that the problem is the cartridge and not the printer though, but directly phoning HP support doesn't seem to be an option 😞  

I'm getting a "remove and reinstall the indicated cartridge" error for my colour cartridge (it was printing green and brown bands, so I was trying to clean the print heads). I've taken it out and replaced it multiple times, cleaned the contacts with a lint-free cloth, and turned the printer off and on again. Sometimes after a power cycle, it's OK for a few pages, but then the error comes back. And, of course, since I'm on InstantInk, the one I have isn't empty yet so it hasn't sent out another spare one that I can try. It would be nice if the printer could detect cartridge errors automatically as well as detecting pages printed and low ink levels...

[asmita6658 · Accepted solution]

Hi @adrianwb

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[adrianwb]

Hi Asmita, thanks for replying. I've sent the details you requested via PM