HP Envy 5530 server connection error when trying to send scan / WINDOWS 8.1 /wi-fi

[lcmgr]

My printer is HP Envy 7640 unlike the solved error.  Also  my web services icon is NOT on the upper right of the display on HP Envy 7640. Trying to scan a document to send to email. Get this error message, "There was a problem connecting to the server. Touch Retry to connect again, or Ok to exit." Retrying doesn't work. Help.

[Kumar0307]

@lcmgr

Welcome to the HP Support Community!

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

• To watch a video on how to Setup Scan to Email. click here
• Also, refer to page 43 from the User guide, click here
• To Access Web services, Go to Setup > Web Services setup > Enable web services.

Restoring the network settings and re-connecting the printer to the wireless network may resolve this issue. Let us try these steps: 

Run HP Diagnostic tool

Click here to download HP Print and Scan Doctor.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions, Click on 'Fix Scanning'.

If the issue persists, continue to the next step.

Restore Network settings

Go to Setup Menu > Network Setup > Restore Network Settings > Yes.

1. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

2. Touch the name of your wireless network.

3. Type the WEP or WPA key (network password), and then touch Done.

   If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

   Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Turn off IPV6 from the printer's front panel menu

Go to Setup Menu > Network Setup > Wireless settings > Advanced Settings > IPV6 > OFF

Let me know how this goes.

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