HP OfficeJet Pro 9025 error message B305DFF9

[wingding99]

Temporary and not a fix ... still happens after removing power and doing reboot. Something has occurred to cause this.

[Jay_G24]

Hi @wingding99,

I'd like to help!

Could you brief me on the issue?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[wingding99]

Printer/scanner/fax has been working without incident. Today "blue screen of death" flashing that error code. Rebooted and now seems ok. Concerned as this is fairly new printer and others have reported similar problems. What do I do?

[Jay_G24]

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[DaveB1959]

What is the reset procedure for the 9018? I’m tired of plugging in and out also.

[Jay_G24]

Hi @DaveB1959,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[pvalsted]

Hi @Jay_G24

I am having the same issues with the blue screen flashing B305DFF9.  I have unplugged and firmware is up to date.

I have the 9010 [9E2BD8].

[StefanEerens]

Hello @Jay_G24;

I have the same problem with my printer HP Officejet Pro 9014 - blue screen with error message  B305DFF9.

could you help me?  Unplugging helps for about 2 minutes and than the blue screen re-appears.

Tx for your help

[Jay_G24]

Hi @StefanEerens,

I'd like to help!

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[StefanEerens]

Accept as Solution