HP OfficeJet Pro 9025 error message B305DFF9

[anynameanyone]

I have this same problem on my 9018.  I found the factory reset instructions for that model here (if you use Instant Ink, read below before clicking here!):

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/reset-my-officejet-pro-9018-to-factory-...

BUT, THEN I COULD NOT PRINT AT ALL because my printer lost its Instant Ink registration as part of the reset.  I went through HP Instant Ink support to fix that.  It seems that after the reset, it is necessary to re-enable Web Services again.  Web Services can be enabled from the front panel, but possibly HP has to do something from their side also.  It didn't take that long for the support help, but be prepared you may need it if you use Instant Ink.  In general, I like Instant Ink, but sometimes, like this, it's a drag.

Also, I can't verify if the factory reset works in the long term, since it hasn't been long enough to tell.

[BQ-2021]

Hi, just an update here that I'm continuing to have this problem with my HP Officejet Pro 9015 multiple times a day. Several people here have solved their problem by getting factory reset instructions for their model printer. If someone could post them for this model I would appreciate it! Very frustrating to be constantly unplugging and re-plugging my printer to be able to use it. Thanks for your help!

[Zero_Gravitas]

Thanks!

[Ray241]

Can I also get instructions to factory reset my Officejet Pro 9015.  i have done all the updates and unplugging and plugging everytime i need to use it as it get the B305DFF9.

[Echo_Lake]

@BQ-2021

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Echo_Lake]

@Ray241

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Zero_Gravitas]

Actually I now have a new problem: It doesn't do anything except print a windows test page.

[Echo_Lake]

@Zero_Gravitas

Thank you for posting back. 

What seems to be the exact issue with your HP Product today?  

What are the troubleshooting steps you have tried so far?

Keep me posted! 

[2Ken]

How do I get the instructions?

So far my experience is like most others on this site.  Nothing works for long!

[Jay_G24]

Hi @2Ken,

I'd like to help!

Could you brief me on the issue?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping