HP OfficeJet Pro 9025 error message B305DFF9

[Jay_G24]

Hi @KLw702,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[TheresaG4]

I tried this yesterday and so far, so good. I'm cautiously optimistic that this factory reset will work for now. Thanks

[Jay_G24]

That's great! Happy to hear that.

I can follow up in a couple of days to make sure the issue is resolved 

Would that be okay?

Have a great day ahead!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

[KLw702]

HP OfficeJet Pro 9025 All-in-One Product number 1MR66A

[Jay_G24]

If the factory defaults did not help, we can perform a semi-full reset on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[KLw702]

Could you please resend the message? There is nothing in my private notes and when I click the link you provided, it also doesn’t show any notes.

[Jay_G24]

I have reset the message please check.

Let me know!

[KLw702]

This did work! It has been two weeks and I’m cautiously optimistic that there is finally a solution!

[Revvie1]

So, what IS the big secret to this????   I've had this problem for months, and no one has sent me a link to my special secret hiding place on this website.   I simply keep unplugging the blasted thing in between uses, although now the scanner won't work unless I use the online "app" -- so much for having buttons on the front of the machine.  Dear HP, quit making things so complicated!

[Jay_G24]

Hi @Revvie1

Welcome to the HP Support Community

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

What is the exact error you are receiving?

Keep me posted. ,