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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎03-13-2022 01:01 PM

HP Recommended

I am having the same error code message on my hp office jet pro 9025 - can you kindly send reset instructions 

 

thanks 

 

 

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‎03-14-2022 04:19 PM

HP Recommended

Hi @Noone2082,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are receiving a "B305" error on the printer screen.

 

We can perform a factory defaults on the printer to resolve the issue

 

Try the below suggestions-

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

This will restore the printer setting to defaults.

 

 To restore the printer to the original factory defaults

 

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Printer Maintenance.

3. Touch Restore.

4. Touch Restore Factory Defaults. A message appears stating that the factory defaults will be restored.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!

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‎03-25-2022 04:12 PM

HP Recommended

Can I please get instructions to do a factory default reset?

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‎03-29-2022 09:14 AM

HP Recommended

Hello,

 

We're getting B83506BE error on our HP Office Jet Pro 9025e.  Nothing seems to work.  All we get is the blue screen with that error and our computer no longer sees the printer.  Can you reset it for us?

 

Thanks,

 

David

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‎04-04-2022 08:19 AM - last edited on ‎06-10-2025 10:57 AM by Moderator

HP Recommended

Hi @TPB21,

 

Welcome to the HP Support Community

 

I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

What is the exact error you are receiving?

 

Keep me posted.

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