Printer not operational due to error code: 0Xc6fd0013

[monWoj]

hi Rachel,

 I am experiencing the same issue with my printer  follow all the steps outlined in your previous email but the error is still there.

 Thanks,

Monika 

[Sneha_01]

Hi @monWoj,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 It looks like you’re dealing with a printer error code: 0Xc6fd0013. This code can sometimes indicate issues related to the printer’s firmware, hardware, or connectivity. Here are a few steps you might try to resolve it:

Restart the Printer: Turn off your printer, wait a minute, and then turn it back on. Sometimes a simple restart can clear temporary errors.

Check Connections: Ensure all cables are securely connected and that there are no loose or damaged cables.

Update Firmware: Check if there’s a firmware update available for your printer. Updating the firmware can sometimes resolve error codes.

Reset the Printer: Refer to your printer’s manual for instructions on how to perform a factory reset. This can sometimes clear persistent error codes.

Consult the Manual: Your printer’s manual might have specific troubleshooting steps for this error code.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[monWoj]

hi Rachel,

 thank you for getting back to me.

 I have followed all the steps listed in your answer to my query but unfortunately that has not resolved the issue. the printer recognise all the carriages but does not print anything with black ink 😞  

when i print the colour report all colours are there apart black.

 Could you please advise what else can be done to fix the printer ?

Thank you,

[Sneha_01]

Hi @monWoj 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[TechGuy81]

Experiencing same results