This is NOT a scanning problem, it is a "saving edits" problem.
Here is the information you'll need to facilitate your efforts at trouble-shooting and corrective action. (The information is for my specific installation. Other users reporting this same issue will have different information about their installations.)
My notebook: HP ENVY x360 Convertible 15m-dr1xxx
Product number 7UU06UA#ABA
My printer: HP ENVY 7640 e-All-in-One Printer
Product number E4W43A
At this time, the issue is suspected to be a software error within the following program:
Background and specifics about the issue:
I have used HP Smart’s Scan function for at least a year.
I frequently use the ‘edit’ function in the Scan option. Up until about a month ago, edits done within HP Smart software were reliably saved.
Beginning about a month ago, after editing (e.g. cropping or adding text) to the original scan, clicking ‘Done’ did NOT save, rather it reverted back to the original unedited scan, i.e. cropping and/or adding text was lost.
I repeated the tests multiple times or multiple weeks, including re-loads and laptop restarts.
Weeks ago, the fault was almost 100% reproducible, however, once or twice I did get the proper results when clicking ‘Done’.
Your product is unusable for me at this point b/c of the lost productivity resulting from being unable to save my edits.
I am somewhat relieved to see several other HP customers are experiencing this same issue.
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