Refer to device documentation to troubleshoot. Print cartridge problem: tri-color

[printerfox]

unable to troubleshoot as not sure how as system window repeats same message and hitting any buttons d/n change

[Raj1788]

@printerfox

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using a genuine HP Ink Cartridge?

Try with a different cartridge and check if it's working. (If available)

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the contacts

1. Gather the following items to clean the ink cartridge and carriage:

   • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the ink cartridge.

   • Clean cotton swabs or any soft, lint-free material that will not stick to the ink cartridges (coffee filters work well).

   • Sheets of paper or a paper towel to rest the ink cartridge on during cleaning.

2. Open the ink cartridge access door and wait until the carriage is idle and silent.

3. Disconnect the power cord from the back of the printer.

4. Remove the ink cartridge and place it on a piece of paper with the nozzle plate facing up.

   NOTE: 

   Do not leave the ink cartridges outside of the printer for more than 30 minutes. If the ink cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.

5. Dip a clean foam-rubber swab or lint-free cloth into distilled water, and then squeeze any excess water from it.

6. Clean only the copper-colored contacts
   

   1. Copper-colored contacts

   2. Ink nozzles (do not clean)

7. Repeat these steps for the other ink cartridge.

8. Lightly moisten another cotton swab with distilled water, and then squeeze any excess water from the swab.

9. Use the swab to clean the electrical contacts in the carriage, located inside the printer on the carriage slots.

   

10. Wait 10 minutes to allow the ink cartridge and carriage electrical contacts to dry.

11. Reinstall the ink cartridges.

12. Close the ink cartridge access door.

13. Reconnect the power cord to the back of the printer.

14. Press the Power button to turn on the printer.

Run the clean cartridges utility

To clean the cartridges from the device control panel, use the following steps.

1. Make sure letter, A4, or legal sized, unused white paper is loaded in the main tray.

2. Press the Setup button () on the control panel of the product.

3. Press the right arrow button () to select Tools, and then press OK.

4. Press the right arrow button () to select Clean Cartridge, and then press OK.

5. The product prints a page that can be recycled or discarded.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)