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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Ink Tank Wireless 419
Microsoft Windows 11

I am not able to use printer properly becase in between paper stucks and colour print is not working black one is also not align

2 REPLIES 2
HP Recommended

@darshan02, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your printer having jam issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If you are experiencing paper jams, color print issues, and alignment problems with your HP Ink Tank Wireless 419 printer, follow these steps to resolve these issues:

Clearing Paper Jams

Clear a Paper Jam from the Paper Path:

  • Open the cartridge access door.
  • Remove the cleanout.
  • Gently pull out the jammed paper from the rear roller.
  • Place the cleanout back.
  • Close the cartridge access door.
  • Press the OK button on the control panel to continue the current job.

Clear a Paper Jam from the Duplexer (if available):

  • Open the cartridge access door.
  • Remove the cleanout.
  • Lift the duplexer path cover to remove the jammed paper.
  • Place the cleanout back.
  • Close the cartridge access door.
  • Press the OK button on the control panel to continue the current job.

Preventing Paper Jams

  • Do not overfill the paper tray.
  • Remove printed papers frequently from the paper tray.
  • Ensure that paper loaded in the tray lays flat and is not bent or torn.
  • Do not combine different paper types and sizes in the tray.
  • Adjust paper-width guides to fit snugly against all paper without bending it.
  • Do not force the paper too far forward in the tray.
  • Add paper only when the printer indicates it's running low.

Improving Print Quality

Use Original HP Ink Cartridges:

  • Make sure you are using genuine HP ink cartridges and recommended paper types.

Check Ink Levels:

  • Open the printer software to check estimated ink levels. Replace cartridges if they are low.

Align Cartridges:

  • Load unused plain white paper into the paper tray.
  • Open the printer software (HP Utility) on your computer.
  • Select your printer from the list of devices.
  • Click Align Ink Cartridges and follow the on-screen instructions.

I hope this helps!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

HP Recommended

@darshan02, Let me know how it goes!

ZOEY7886
I am an HP Employee

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