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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-20-2020 08:22 AM

HP Recommended
Product: deskjet 2677
Operating System: Microsoft Windows 10 (32-bit)

Hi there, i recently shifted my printer from India to Netherlands and I'm unable to print now. When i called the Help desk the agent is asking for my old cartridges - I have the black but not the tricolor. To me this is strange - why do you need old  cartridge ID's when your own site says "Once you have a full set of genuine HP ink cartridges for your new country / region, HP support can reset your printer to accept the ink cartridges available in your current country / region"

 

The agent performed reset once with 2 new cartridges (652 - black & tricolor) and once with old (black-680) and new tricolor (652). Both times it said region updated successful, but printer status is "Incompatible cartridge" per HP Smart App. I need this to be resolved ASAP, as i have two school going kids who have quite a lot of work these days (home schooling) which relies on printing :(.

 

Is there someone who can help me?

 

Regards,

 

Richard

3 REPLIES 3

‎04-21-2020 07:28 AM

HP Recommended

Hi @Rich116

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the regional reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-23-2020 06:12 AM

HP Recommended

Unfortunately the solution did not work...looks like rest has failed all three times now. If printers are designed to accept only 3 region resets, what is next option? Or am i looking at a doomed printer now.

 

Richard

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‎04-23-2020 06:57 AM

HP Recommended

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Asmita
I am an HP Employee

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