Regionalization Reset request for US printer in Europe

[MANDARNK]

Hello,

I had purchased a HP Deskjet 2549 All-in-One Printer in USA. We have recently moved to Norway. While the printer originally uses ink 61, I was offered its equivalent ink 301 here in Norway. The ink 301 fits perfectly in the printer, but when I try to print it gives me an 'Incompatible Ink Cartridge' error. I went through similar issues listed here in the support community, and looks like I need to request 'Regionalization Reset' for the printer. I would highly appreciate any help with this issue. Thank you.

[Kumar0307 · Accepted solution]

Hi @MANDARNK

Welcome to the HP Support Community. I'd be happy to assist you.

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

• Incompatible Cartridges

• Cartridge Not Intended for this Printer

• Incorrect Cartridges

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[MANDARNK]

The printer region has been reset successfully and EU cartridges are now working in my USA printer.

This is probably the best customer service I have received ever! In less than 24 hours my request was acknowledged, followed up promptly and was solved. I am truly amazed by the customer service from Kumar0307, and I am very thankful for his help.

Regards,

Mandar