Regionalization reset for OfficeJet 250 Mobile Series printer

[redbrick777]

Hi!

I bought my OfficeJet 250 Mobile Series printer in Europe, and I used cartridge model 651.

When I moved to the US I found that there is no such a cartridge here, though there is a cartridge model 62 instead, which is unfortunately incompatible.

As I found here at this forum in order to use local cartridges I have to perform so-called regionalization reset which can only be done by support specialist. 

So I'm asking for such a support, please help me with this issue.

[Riddle_Decipher]

@redbrick777 That's right, If you've purchased the printer in one country/region and moved to another, the printer will require a regional reset, in order to get the cartridges working from the new region, that said, here's what I recommend:

You may send a private message to the HP Facebook Team: https://www.facebook.com/HPSupport/  for a faster response. If you've already attempted the same and need a response here, I'll need a few more details, 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

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[redbrick777]

It doesn't help unfortunately... I spent almost a day chatting with helpdesk team via Facebook, we've finally reset regionalization (at least I got such a message on my screen) but it didn't help.. Cartridges No 62 are still incompatible

[Riddle_Decipher]

@redbrick777 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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