Register

[Maddy68]

Hello! I tried registering my printer to my HP Smart Account and it keeps bringing up that I am unable to register the printer to the account, I’ve tried everything, including factory restarting, deleting the printer and re adding it, everything I saw I did, and it still won’t let me.

[Raj_05]

Hi @Maddy68,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating when the registration process isn't working. Here are a few additional steps you might try to resolve the issue.

• Check HP Smart App Updates: Ensure you have the latest version of the HP Smart app installed on your device.
• Clear Cache and Data: If you’re using the HP Smart app on a mobile device, try clearing the app’s cache and data. This can be done through your device’s settings under Apps > HP Smart > Storage.
• Reinstall the App: Uninstall the HP Smart app from your device, then reinstall it and attempt the registration again.
• Use a Different Device: Try registering the printer using a different device to rule out device-specific issues.
• Check Printer Firmware: Make sure your printer’s firmware is up to date. You can usually update the firmware through the HP Smart app or the printer’s web interface.
• Network Issues: Ensure that your printer and the device you're using to register it are connected to the same network. Sometimes network issues can interfere with registration.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support