Remove and Reinstall Ink Cartridge Message

[Riddle_Decipher]

@ShaeDreams73 Depending on the printer model name, I suggest you follow the below steps in due order to resolve the issue, let me know how this pans out:

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[ShaeDreams73]

I already followed all of those steps and I am still getting the same error.

[Riddle_Decipher]

@ShaeDreams73 In that case, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..

[ShaeDreams73]

Yes, I did all of that the other day but my printer is out of warranty so I was directed to community. I am messaging you now.

Thanks,
Shae

[Ladyluck317]

I'm also getting this starting 4/23/2020.  I've been reading that firmware updates went into place and disable any third party inks

[ShaeDreams73]

I was worried about that and had a feeling it had to do with an update and they were getting around disabling non HP ink by making it more difficult to use non HP ink cartridges. If you find a work around can you please share?

[ShaeDreams73]

@ladyluck did you find a resolution?

[asmita6658]

@ShaeDreams73

What seems to be the issue? Could you elaborate more? 

[ShaeDreams73]

Sure! See the attached photo. I cannot print and have followed all instructions. This just started after working fine for months and this is a new non-HP ink cartridge. It seems a recent firmware update is blocking non HP ink 😞 

 

[Ladyluck317]

Nothing I could find online worked.. I had to go out and buy a new HP brand one..and sure enough..worked instantly..😐