Remove and Reinstall Ink Cartridge Message

[jpds]

Hello,

I have the same problem and I bought oem HP cartridge and it didn't help. I have followed the hard-reset instructions twice. Still not working. The problem is still there. Can you help further please? Thanks a lot!

jpds

[Riddle_Decipher]

@jpds Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[jpds]

@riddle_decipher: Thanks for the reply. My product is HP ENVY Photo 7858 All-in-One Printer. Yes, I have followed the hard reset instruction on the other thread I originally posted my question on. Thanks!

[Riddle_Decipher]

@jpds I appreciate the details, here's all you need to know and do:

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

Step 2: Reset the printer

Reset the printer to recover from printer failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

Keep us posted,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[jpds]

Hello,

Thanks for the info. I've followed all those instructions and the cartridge was working for a few months until suddenly stopped working. Then I bought a new set of HP OEM cartridges from Costco. The same 64XL, it did not solve the problem. The tri-color cartridge that comes with the bundle works fine.

The printer is barely over 1 year (bought it early April 2019 from Costco). Is there some kind of warranty I can claim?

Thanks!

[Riddle_Decipher]

@jpds I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.