Repeated "Carriage jam" error message but no paper to clear

[Alexander33]

Hello. The printer does not print because it shows the message "Carriage jam. Open print-cartridge access door, clear the jam, the press OK to continue". I have done exactly that more than once, following the animation. There is no paper to clear out anywhere visible at all. The message still reappears. How can I please resolve this? Thank you

[asmita6658]

@Alexander33
 
Greetings!
 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. 

I have reviewed your post and I understand, there's an issue with the "Carriage Jam". Appreciate you trying the troubleshooting steps and isolating this issue. Don't worry I'm here to help.

Please try the steps mentioned in this document if not tried already.

If the issue still persists I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 
Have a great day!