Replace empty ink cartridge error code

[Glimmer]

After replacing old cartridges i received error code replace the followonf empty ink cartridge s to resume printing lt blue and magenta. Both are new. I cleaned the heads reset printer still coming up.  What the heck all my hp prpducts going to the toliet.  Took many days to get answers on sprocket previously now this.  I need help asap not in a few days

 I bought 2 full incartridge pack that come with all the colors. PLease help me, i need my labels for a show.  All cartridges are new and full, i see the ink in themcoming out...Ty

[TEJ1602]

@Glimmer, Welcome to HP Support Community!

Perform a power reset on the printer:

• Press the Power button () to turn on the product.
• Remove the ink cartridges from the printer
• With the product turned on, disconnect the power cord from the rear of the product.
• Unplug the power cord from the wall outlet.
• Wait at least 15 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the product.
• If the product does not turn on by itself, press Power button () to turn it on.

Once the printer is back on, install the inks and then try to print.

If the issue persists, remove the ink cartridges- clean the electrical contacts using a cotton swab.

Put them back in and try printing.

Let me know if this helps.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

[Glimmer]

Read the first  post i did that already.. seriously hp  support plain  out stinks.. you must to busy to read my post and send me that generic bs. Really it didbt work i did it 5 x went and bought more ink didnt work again cleaned heads many times.  I rather get a message saying throw it out the window. What a waste of time!  You cost me time and money already.  It  is ok though. I am replacing all my hpproducts with other brands like epson and canon.   Hp products stink and so does your support.  Yeah  can you tell i am pissed off?  I am... i cant run a business without a printer.

[Glimmer]

And by the way you need a button  to say not helpful at all!  Because i would rate that  n  heartbeat.. 5 thumbs down

[TEJ1602]

@Glimmer,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[Glimmer]

TY but it is too late. I threw it out the window because  my business needs a printer that works. ( No printer ...no work gets mailed out...)  Dont need printers that have software issues constantly i dont need one, that wastes  hrs upon hrs trouble shooting it and then getting a generic reply. I have recd his message ans told him the same... untimely responses for a business owner..is unacceptable.