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‎12-26-2019 09:16 AM - edited ‎12-27-2019 07:55 AM

HP Recommended
Product: OfficeJet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

The extender broke on the output paper tray.  I purchased a replacement output paper tray but can't remove the old one without breaking it, which means that I might break the new part when trying to install it.  Is there a way to open up the area it's installed in instead of trying to bend a hard plastic piece to get the side pegs holding it in place out of the holes (and back in for the replacement piece)?

1 person had the same question
1 REPLY 1

‎12-28-2019 03:26 PM

HP Recommended

@bp-16

 

The output tray extender is not a customer replaceable part. I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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