Replaced black cartridge on F380 printer & cannot get rid of cartridge flashing light

[TVM46]

Replaced black cartridge on F380 printer & cannot get rid of flashing lights (will not print).

[Betty0610]

@TVM46

Welcome to the HP Support Community.

I'd be happy to help.

If you insert your old ink, does the Printer still flash?

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TVM46]

If I use old black cartridge the lights do not flash but as the cartridge is I assume empty it will not print.

as I suggested I tried a restart on the printer but that makes no difference.

[Betty0610]

I think this is a case of a defective new ink.

You could either return/replace it to the store/website you purchased it from or contact the HP Support Team regarding this.

Link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[TVM46]

Thank you Betty0610 for your reply, however this is the second new cartridge I have loaded into the printer from a different supplier. I completed the ‘reset’ as you suggested but still the same fault appeared. I have now been without a printer for over a week and I am totally frustrated please help.

Regards TVM46

[Betty0610]

Oh, then it looks to be a hardware issue with the Printer. Again to contact the HP Team for this.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[TVM46]

Do you need me to contact the HP team? As an HP employee I would have thought you were part of the HP team? Thanks for trying to help but after a week I think the only way to solve this is by purchasing a Cannon printer.

TVM46

[Betty0610]

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.