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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎05-04-2017 04:30 AM

HP Recommended
Product: HP OFFICE JET PRO 6968
Operating System: Microsoft Windows 7 (64-bit)

I am running Windows 7, 64 bit, and every morning when I turn on my computer I get the message "Scan to computer is currently unavailable.  I have run the NEW version of Print and Scan Doctor and the problem seems to be the computer is recognizing my OLD printer.  I have removed everything from the computer with regard to the old printer but it still thinks it is my old printer.  The printer is connected to the Network and there are no connection problems but still I am unable to scan.  Since my new printer is still under warranty should I just call HP to see if they can help?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2017 07:56 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎05-04-2017 07:56 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that works

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-06-2017 04:29 PM

HP Recommended

Thanks for your expert help - IT WORKED AND NOW I CAN SCAN.  Thanks again.

Was this reply helpful? Yes No

‎05-06-2017 11:21 PM

HP Recommended

Hi @filgrastin,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎01-26-2018 04:51 AM

HP Recommended

Make sure your camera permission for HP is turned on in your security settings

Was this reply helpful? Yes No

‎12-17-2018 12:08 PM

HP Recommended

Tried the "add a TCPIP port" solution, but that is apparently for wired , not wireless connections.  Is there a solution for wireless connections?  Thanks in advance!

Was this reply helpful? Yes No

‎12-17-2018 08:27 PM

HP Recommended

Hi @Arnie1174,

Thanks for using the HP Support Community.

 

TCP/IP ports are for network (both wired and wireless).

 

Is your printer connected wirelessly?   THe Ethernet cable needs to be unplugged as at only one network can be connected at any one time.  (so it's either wireless or wired)

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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