SMART TANK PLUS 559 PRINT HEAD ERRORS

[Jumbo3717]

mY PRINTER SUDDENLY STOPED WORKING WITH BOTH PRINT HEADS SHOWING FLASHING ERRORSi HAVE CHANGED THE PRINT HEADS STILL THE SAME THE PRINTER WILL NOT RESPLND TO ANY BUTTON PUSHES, i HAVE LIFTED THE TOP AND THERE IS AIR IN THE INK TUBES THE  INK TANKS ARE FULL ANY IDEAS.

BRIAN

[Garp_senchau]

@Jumbo3717, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your printer is showing flashing errors on both printheads and is unresponsive to button presses, here are a few steps to help troubleshoot and possibly resolve the issue:

Re-seat the Printheads:

• Open the printer's top access door.
• Wait until the print carriage stops moving before proceeding.
• Carefully remove the printheads and then reinsert them into their slots securely.

Check for Air in Ink Tubes:

• Inspect the ink tubes for any air bubbles that might be causing the issue.
• You might need to perform a purge or cleaning process to remove trapped air.

Perform a Power Reset:

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in and powering it on.

Examine Ink Tanks and Lines:

• Ensure the ink tanks are properly seated and ink levels are full.
• Check all ink lines for any blockages or unusual amounts of air.

Ensure Proper Vacuum/Pressure System Function:

• If your printer uses a vacuum and pressure system, make sure it is functioning properly. Check for any leaks or blockages in the system.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,

[Jumbo3717]

Hi Garp

thank you for all your advice

i have found the fault there was a puff of smoke from the print head carriage circuit board, can this board be purchased and is it worth it.

brian

[Garp_senchau]

Hey @Jumbo3717,

Thank you for your response

I recommend contacting the nearest service center for further assistance. They will be able to diagnose the issue and advise you on the next steps.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United Kingdom | HP® Support

Regards,