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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lahudood
Level 2
4 4 0 17
Message 11 of 55
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Mine is now fixed.  Just disable internet.  Connect to printer with USB.  Run the attached link and send previous firmware version to the printer.

 

[content removed.]

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Karen1064
Author
Level 2
7 6 1 4
Message 12 of 55
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That firmware doesn't show up on the HP website. 

Karen1064
Author
Level 2
7 6 1 4
Message 13 of 55
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It's extremely frustrating because I love this printer. It's the only one that I have had for this long and it still worked. Makes me wonder if they didn't do this to force you to purchase a newer one. 😞

RS2020
Level 2
2 2 0 8
Message 14 of 55
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I solved it !!!, I downloaded 20200612 firmware ( just search for it) and download on ur PC, while starting the print hold the right bottom corner of the touch screen so that all settings are back to factory settings, now connect the PC using the USB cable the downgraded firmware will be printed to the printer and it will restart and give a message genuine HP not installed, before u connect back ensure that auto update is disabled

cis7850
Level 1
5 4 0 1
Message 15 of 55
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The program when run will have a a box with a dropdown, select the printer and select send to printer -mine worked via wireless even with the looping reboots - you can try attaching via USB cable but it worked for me via wireless

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Karen1064
Author
Level 2
7 6 1 4
Message 16 of 55
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I found and downloaded 20200612 firmware, (I had already set it to original settings so didn't need to do that), I uploaded it to the printer and then restarted it. Every time I tried it would do anything. I went back in to the settings and ENABLED auto update. I restarted the printer again and it updated to the old firmware. It's working correctly now. 🙂 

 

Thank you everyone for all your help!

Karen

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Jdboston
New member
1 1 0 0
Message 17 of 55
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You can downgrade the firmware for your printer right from your PC all laptop. Of course, the printer must be installed on said devices.

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Joega
New member
4 3 0 1
Message 18 of 55
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This does not solve the problem

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Sewsfast53
Level 1
5 5 0 6
Message 19 of 55
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How do you downgrade?  I've lost an entire day at work messing with this.  Why is HP not responding to anything?  

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Sewsfast53
Level 1
5 5 0 6
Message 20 of 55
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Yes, This is exactly what I found.  I had to reset to factory settings and use a USB cable.  NOT an ideal situation at all.  Very disappointed.

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