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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JohnK_TTP
Level 3
28 27 4 6
Message 51 of 55
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Hello, sorry you are still having issues...

 

I presume you unplugged the printer from your router and/or you turned off your home wireless (the key is that you dont want it to try to connect to the intrenet) over IPV6). Do you have it connected via a cable or wireless?

 

I haven't tried it, but you might consider resetting the network settings on the unit and then turnin goff IPV6, and then re-connecting the network (whether it is via the cable to your router or wireless)... and then seeing it it will print (you might need to re-install the printer on your computer if you rtry this ... as it might get assigned a different IP address), but this might be worth a try also.

 

Good luck!

 

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Jiben
New member
1 1 0 0
Message 52 of 55
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This worked for me! Thank you Lahudood!  My printer has not worked since I accepted the update in the last week of September.  I have the same issues: Problem started immediately following update, 79 error, supply error and I use 3rd party toners.  I use a wireless network and did not have any usb to usb cables on hand.  I realized that in the brief seconds to minute before it looped from error code to power cycle again, it connected to the wireless network, so I ran the firmware update, even though it said to wait until the printer was in ready state.  Surprisingly, in those brief moments of wireless connection, the update was transferred and I am whole again!  I hope I can save the downloaded file to resolve future issues, if any.  Thank you very much! 

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MrMendozArt
New member
1 1 0 0
Message 53 of 55
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***MY SOLUTION***

When I first ran into this issue a couple years ago. There was nothing online. After trying every trick in the book... I found that disabling "Microsoft WS-Discovery" Ports will Fix this Solution. No need for further downgrades or Upgrades.

This is found Under Network> Advance Settings> Microsoft Services > WSD Discovery. For kicks and giggles there is a second one I disable located in Firewall > Firewall Options> WS-Discovery.

 

I hope this brings many of users back on the Network. USB Printers can be a headache.

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barbode
New member
2 2 0 0
Message 54 of 55
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I've had this printer over a year now ... out of warranty now, of course.  I know this model is still available as is the  new M283 .

I can't get the thing to completely initialize before it goes into it's 79 service error, turns itself off, then on ...repeat until I turn it off.  I now have NO printer !  I really need to get this one to work.  HELP?

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JohnK_TTP
Level 3
28 27 4 6
Message 55 of 55
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Yes, that is what happens. 

Did you turn off your internet? ...unplug your modem while you are doing this to be sure. 

Once you have no internet/wifi, restart your printer and disable IPv6 per the instructions. 

plug your modem back in... you might need to re-associate the printer with your wifi. 

That should solve it.  Good luck...

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