Scam on pinter install on 123HP.com

[robert501]

I entered a slightly incorrect web address, one very similar to the HP123 setup

I keyed in: without one of the dots and without prompting, a "tech" was soon on line to "help"me. Very slick site.  Your stupid rules will not allow dot and what follows.

I stupidly allowed access to my computer and the "tech" proceeded to download the printer software an to "open" it on my computer.  He was doing it correctly until --

Then as the install seemed to be nearly complete he told me some technical gibberish that someone had taken over my network something or another and they couid fix it for $99.99.  I said no, coiuld the printer be installed without the "fix."  No, he says.  I said this looks like a scam to me and the screens all disappeared.

I took a screen shot of the site, but can 't figure out how to send it to you.  You can see it at my mistyped link above.

I did finally get my printer installed on my own.

Scary.  Miss one period and fall into a scam.

[Dvortex]

Hello, @robert501 – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a fantastic location to get help from the community, get suggestions and find what has worked for others!

Glad to know that you did not fall for the scam and was able to fix the issue. Good job 🙂

Please note that while visiting any site, the “/” should always come after the original website address. E.g.: hp.com/support or microsoft.com/support  

Visit the HP forums or the support site for any issues in the future: http://hp.care/2nYnw23

Let me know if that helps!

Cheers 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[robert501]

This is the scam site -- stil up and running

[robert501]

A better shot of the address:

[robert501]

can HP get them put out of business?

[Dvortex]

Hello, @robert501

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[robert501]

[ME: I don't know how to reply to this  private message:}

You've received a private message in the HP Support Forum.

From: JeffHelp
Subject: Re: Scam on pinter install on 123HP.com
Note:

Hello  robert501,

Thank you for the information.

“The security and privacy of customer information is a top priority for HP. We are aware of customer feedback alleging unauthorized information access and associated fraudulent customer support calls and are actively investigating the matter.”

In order to report your concerns I will need additional information.  Once I receive your response, I will forward it to my colleagues. [ME: you have the scam site address above in a screen shot -- "123hp.co"]

[ ME:  None of the following is pertinent to the situation, except to know what I wrote above about encountering a scam site when I mistakenly left out a "period" in the 123.hp]

Please include:

- Your full name

- Country location

- Telephone contact number

- Email address

- Model and Serial number of your unit

- Brief description of your problem

- Any HP Case numbers or HP Service Ticket numbers you may have been provided by 123HP site  (see above)

- HP Support Forum Username

I look forward to your response,

Best regards,

Jeff Christopher

Executive Escalations

Social Media Ambassador

CS Americas
HP Inc.

Palo Alto
CA
USA

[rwallyo]

Same scam - just installed a new Pro Officejet 8710  - put in the 123hp.com/setup as directed ON THE PRINTER SCREEN and was directed to the scam site.  Same take over your computer, have a hard time installing the driver, then tell you they can fix it for $99.  I disconnected then but I'm worried damage has been done to my computer.  This is totally unacceptable.  I thought it was part of the instant ink.  You folks have a big problem.

R

[varnk]

I am also concerned about this site.  Is it legit or not?

Out of my own stupidity I allowed remote access to my computer and let a "support person" from this site try to install a printer drive to fix my printer.   The driver install supposedly didn't work and then he gave me a completely bogus reason why my printer was having issues.  Being a software professional, I know that he was just speaking technical garbage that made absolutely no sense.  It was at that point that I became suspicious and ended the remote session.  I am really concerned about what this guy may have done to my computer.  I've checked all the running processes, startup programs, services, etc., and have not found anything suspicious that seems to be running, but I am wondering what may have been done or collected from my PC.  I wish HP would provide information or do an investigation on this site to determine what they are up to.

[DavidSMP]

@varnk,

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.