Scan to computer is no longer activated

[nett74]

I keep getting notices that "Scan to computer is no longer activated". How do I fix this problem or stop the notifications?

[nett74]

Have I asked the "unanswerable" question? Is there noone in this community that can offer advice?

[Raj1788]

@nett74

Welcome to the HP Support Community

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

If the copy is working fine,  follow the steps below to enable scan to computer :

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

If the issue persists, Let's try to fix this issue by doing a clean install. 

Follow the steps mentioned below:

First, unplug the USB cable from the printer is present.

Go to Control panel - Programs and feature - Select your HP printer entries and uninstall them.

Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.

Restart your computer.

Click the bottom-left Start button on the desktop, type device manager in the search box and tap Device Manager on the menu.

Once in device manager, click on the view tab in the top & choose "Show hidden devices".

Then from the device manager list, check the entries under "Printer" - If there are any entries, please right click and choose "uninstall" - In the confirm device un-install pop-up, make sure you select the box which says "Delete the driver software for this device".

Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. 

Delete any printer entry or any entry which says "Unknown device".

Once done, close device-manger. 

Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.

Under print server properties, go to drivers - remove any entry there as well. Again, go to Run window, type - "c:/programdata" - Go to Hewlett Packard folder, remove any printer related folders & files.

Once done you can try cleaning out your temporary files and cached files. 

You can try using automated applications like some cleaner software's that you can download from the internet.

Now restart your computer again. Open the Run window again, type "services.msc" and press ok to get services window. Scroll down to "Remote Procedure Call (RPC)" - right-click and go to properties. 

Make sure the service is started and startup type is "Automatic".

Now scroll up and go to "Function Discovery Provider Host" - right-click and select properties - Change the startup type to "manual" and start the service.

Repeat the same exercise on "Function Discovery Resource Publication" as well.

Then, click on this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-8600-plus-e-all-in-one-p... to download and install the printer driver.

Try to scan.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[nett74]

Thank you for your response.

I uninstalled and reinstalled per your instructions. However, I am still receiving the same notification. I have other computers on the same WiFi router (same OS and sharing the same printer) and then are not experiencing the same issue. Help!

[Raj1788]

@nett74

Appreciate all your time and efforts.

Let's try to Create a local user or administrator account using this link: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Then install the printer driver and try to print.

Keep me posted, how it goes!

Have a great day!

Cheers:)

[nett74]

Thank you for your response. However, I have invested far too much time into this problem and I am not achieving any positive results. I'm done.

I have had good results from my prior HP products (over our 20+ year relationship). But, time = money and I can not invest into something that is this difficult to diagnose and fix.

[Raj1788]

@nett74

I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!