Scanning to Email and entering of email account and password

[tritongh]

I just bought this printer to replace an older HP  printer.  However, I am VERY FRUSTRATED by the scan to email function.  My issues is that I have to enter my personal email account and password in order to get scan to email to function.  Why is this?  I don't recall having to do this with my previous printer.  Is this because it needs an email address to send the scanned email?  I'd appreciate some insight.  Also, something is more difficult than it needs to be in this process.  I had to get HP help to figure out that I needed a special security key for a Yahoo email.  And I have an open question posted to figure out how to setup a Gmail account as well.  These are 2 of the most popular emails out there.  It shouldn't be this difficult.  I've been a die-hard HP printer fan for 30 years.  Between this, and how "cheap" this expensive Officejet "feels", I may need to branch out and consider another brand next time.

[Jay_G24]

Hi @tritongh,

I'd like to help!

The email Id and password are used to syn your account.

When adding your email account to the scan to email feature on the printer control panel, the email server blocks access to your email account and one of the following error messages might display:

• Gmail requires an additional security step. Please check your email security settings online.

• The email or password that was entered is not working. Please try again.

• The SMTP server uses an authentication method that is not supported. Try a different server.

• Authentication failure SMTP: SMTP server does not support authentication.

• Cannot resolve the SMTP server. Check the SMTP and DNS server settings with your system administrator or Internet Service Provider.

• Some email account service providers, such as Google or Yahoo, block access by third-party apps for security reasons. To allow the scan to email feature access to your email account, go to your email account service provider for detailed steps.

  NOTE: 

  If you turned on two-step authentication, you must create an application password for the scan to email feature to access to your email account. See your email account provider for more information.

• Gmail: Go to Allowing less secure apps to access your account (in English), and then follow the on-screen instructions.

Follow the steps below to use the printer control panel to scan a file directly to an email address. The scanned file is sent to the email address as an attachment in an email message.

NOTE: 

To use this scan feature, the printer must be connected to a network and the Scan to Email feature must be configured. Refer to the previous section in this document for information on how to set up the Scan to Email feature.

1. Load the document on the scanner glass according to the indicators on the printer.

2. From the Home screen on the printer control panel, touch the Scan icon .

3. Touch Scan to E-mail.

4. Touch Send an E-mail.

5. Select the From address that you want to use. This is also known as an "outgoing email profile."

   NOTE: 

   If the PIN feature has been set up, enter the PIN, and then touch the OK button. If a PIN has not been set up, it is not required to use this feature.

6. Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished.

   NOTE: 

   To send the scan to a different email address, touch New again, and then enter the email address.

7. Touch the Subject button to add a Subject line.

8. Touch the Next button.

   The scan settings will display on the printer control panel screen.

9. To change any of the scan settings, touch the Settings button, and then select the desired settings.

   After selecting the desired settings, continue to the next step.

10. Touch the Scan button to start the scan job.

Hope this helps!

Let me know how this goes!

And, Welcome to the HP Support Community. 

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