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‎11-26-2021 06:03 AM

HP Recommended
Product: Officejet Pro 8600
Operating System: Microsoft Windows Vista

When Cyan cartridge ran out of ink, I replaced it with a new HP Cyan cartridge.  The screen message said: "There is a problem with the printer or ink system.  Turn of, then on.  If problem persists, contact HP."  I tried this and got the same message.  Changed to another new HP Cyan cartridge.  Still got the same message.  I turned the printer off, disconnected the power cable, paused for a couple minutes, reconnected the power cable, turned the printer on, and STILL got the same message!  What is wrong?

Category:
1 person had the same question
1 REPLY 1

‎11-29-2021 01:44 PM

HP Recommended

@Terry1214

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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