Screen indicates print jam, print head won't move, not accessible.

[AlaFla]

when I gave a print command I heard a noise in the area of the back of the print tray.  But it went ahead an printed.  The next print request worked fine.  The next one showed  the code of a paper jam.  I've removed paper tray, & duplex in rear.  No sign of paper.  The info screen  shows paper jam.    Print head is stuck on the right and will not move so I can see if there is paper in that area.      Black ink was beginning to be light, but printed fine if I printed in color.  Possible a clogged  black print head, but I can't get to it to check??   This printer is 5 to 6 years old and this is the FIRST problem I've ever had with it.   Don't want to purchase a new one if I can fix this one.

THANKS

[Betty0610]

@AlaFla

Welcome to the HP Support Community.

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432... and https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[AlaFla]

Unfortunately, it did not help.  The printer they use as an example shows a full open door to be able to access the print carriage. I have the 8600 which does not give access to the print carriage area.  

[Betty0610]

You do have the access, just that it's stuck. Did you try moving it manually?

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!