-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Screen indicates print jam, print head won't move, not acces...

Create an account on the HP Community to personalize your profile and ask a question
05-17-2020 02:08 PM
when I gave a print command I heard a noise in the area of the back of the print tray. But it went ahead an printed. The next print request worked fine. The next one showed the code of a paper jam. I've removed paper tray, & duplex in rear. No sign of paper. The info screen shows paper jam. Print head is stuck on the right and will not move so I can see if there is paper in that area. Black ink was beginning to be light, but printed fine if I printed in color. Possible a clogged black print head, but I can't get to it to check?? This printer is 5 to 6 years old and this is the FIRST problem I've ever had with it. Don't want to purchase a new one if I can fix this one.
THANKS
05-23-2020 01:39 PM
Welcome to the HP Support Community.
Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432... and https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/432...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
06-04-2020 06:57 AM
You do have the access, just that it's stuck. Did you try moving it manually?
I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
Link: www.hp.com/contacthp/
Note: Select the country accordingly to get the contact details for support.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee