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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎08-27-2022 01:56 AM - last edited on ‎08-29-2022 08:13 AM by Retired

HP Recommended
Product: HP DeskJet GT 5820 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have an inktank printer hp gt 5820.

I was printing stuff fine for 2 years after buying it.

I never replaced the printheads the printer came fitted with.

Today while printing a document suddenly i get error message cartridge incompatible? 

Screenshot 2022-08-27 132326.png

What am i supposed to do?

This is what i get in the printer info page:

Yo8_0-1661587373390.png

Also it says that printer firmware is up to date.

I bought this printer online on Amazon.

 

 

Category:
2 people had the same question
3 REPLIES 3

‎08-31-2022 03:45 AM

HP Recommended

@Yo8

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎09-04-2022 10:55 PM

HP Recommended

As i mentioned in my post, the printers firmware is upto date.

Yo8_0-1662353663243.png

I tried resetting the printer.

It did not work. 

Im getting the same message again.

 

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‎09-25-2022 02:13 AM

HP Recommended

Do you've another set of inks?


I am an HP Employee

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