Shutdown procedure of Deskjet5200 not possible

[Heinrich_-1]

HP Deskjet 5200 shutdown procedure stops in a loop of errors and when I start the proposed "shutdown" via the touchscreen, the display shown a running "shutdown", but never ends.

I removed the power for 10 seconds and 5 minutes, but the display restarts with error " the systems has been wrongly /errorously shutdown", ... and the loops begin again.

Is there anyone out there, who knows a solution ?

[Jay_G24]

Hi @Heinrich_-1,

I'd like to help with the printer issue.

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Heinrich_-1 · Accepted solution]

Hi Jay_G24,

thanks a lot for your support. Unfortunately I have to inform you, that your recommendations are exactly what I have done several times ( with little variations ), but with no result.

The problem actually is, that the printer does not initialize completely and runs into a loop of 2 error messages, saying that the printer had not been correctly shut down.

After concacting the HP-support here for 20 Euros, and they could not find a solution, I finnaly accept that the printer is simply broken and I will buy a new one.

Thanks and keep care.

Heinrich

[Jay_G24]

It does seem like a hardware issue.

I respect your decision.

If you need further assistance feel free to reach out to us.

Have a great day ahead!