Sometimes printer prints only half the page

[Marx51]

thank you Sunshyn ..I hope you can find an answer . Im not sure the bears any help but It seemed to start this after I replaced the ink cartridges . oh I also ran the HP scan and print doctor and everything was ok

[Sunshyn2005]

Hi Marx51,

In one of my previous posts to you I had requested you perform a copy. Can you please let me know what happens when you copy? I would like to ensure the issue is not the printer itself before we get too deep into software troubleshooting.

Do you have the printer connected to a wall outlet for power or a surge protector?

Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector

In this document you will see,

ISSUE:

Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector

This is not limited to Laserjet printers.

Please keep me posted. Thanks.

[Marx51]

hi Sunshyn  ..stupid question what do you need a copy of ? and its plugged into wall socket

[Sunshyn2005]

Hi Marx51,

Not a stupid question at all. Anything really. Something that is a full page. I want to see if the printer will print the whole page without an issue.

[Marx51]

hi  again Sunshyn ...I did try something like that I created a 10 x 8 image in photoshop  with just using letters . I placed one line of letters towards the top one in the middle and one line at the bottom . It did print it out  . heres a copy of    windows printer test page

[Sunshyn2005]

Hi Marx51,

Thanks for that. It seems to me the issue is somehow related to the software or something on the computer. Please use the steps below and let me know how it works out.

1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
2. Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
3. Uninstall the software again - Uninstalling the Printer Software Instructions
4. When the uninstall has completed restart the computer
5. Follow these steps to reset the registry settings and options for Windows Installer.
   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the Open box, type msiexec /unregister, and then click OK.
   • Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
   • In the Open box, type msiexec /regserver, and then click OK
     If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
     
6. Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
7. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
8. Restart the computer
9. Restart the Print Spooler, use the instructions from this post > Restart print spooler
10. Download and run the HP Printer Install Wizard for Windows

The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.

If you have WIndows Vista or XP click here to downlaod and isntall the full feature software instead > HP Photosmart 5514 e-All-in-One Printer Software.

Fingers crossed!

[Marx51]

Sunsunshyn    good morning  ..I tried and did what you told me to do , it appears to be abit better . Im sending a scan of the image I tried printing ..the image was 8 x 10 and it was printed on 8.5 x 12 . I used the letter  size setting  ,   it only prints 8.75 of the image and it starts at the edge of paper

[Sunshyn2005]

Hi Marx51,

I am glad to hear we are making progress. I am a little puzzled though, you said the image you printed was 8 x 10, printed on 8.5 x 12, but the print page size you selected was letter (8.5 x 11).

What size do you want the print to be, do you want it to be borderless? What program are you printing from? I know you are probably eager to get this resolved, but please bear with me.

You said the image, are you printing a photo? Do you experience an issue printing a document?

I look forward to hearing from you, thanks for your patience.

[Marx51]

thank you Sunshyn for your patience .... yes the image I`m trying to print is 8 x 10  and the paper was 8.5  x 12 and I had the page size set for letter..it doesnt matter if I use the legal size setting it will only print about 8.75 of the 10 inch side either vertical or horizontal .I dont print borders  . I use photoshop and it doesnt seem to affect a document only pictures .. maybe a couple drops on the floor will straighten it out

[Veeroo]

How do I find the device and printer folder.  I am on Vista.  The print preview is ok but only the right side of letter prints. Margins are ok