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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
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HP Recommended
HP ENVY 6230
Microsoft Windows 10 (64-bit)

Started to get this error message every time I print:

INVALID_PRINTER_COMMAND - Error Code:1803

 

Additional info:

  • Latest windows update ran smoothly on 15 Dec, 21 
  • No new software installed recently
  • Activated the instant ink subscription on 5 Jan, 22 (still waiting for the delivery of the welcome kit)

 

4 REPLIES 4
HP Recommended

@DavLan

 

Welcome to the HP support community.

 

I understand that you are getting errors while printing, I am glad to assist you.

Uninstall and reinstall the printer driver to fix the issue

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Unfortunately it didn't fix the problem.

Now as I try and print, I see the following error on the printer screen!

 

WhatsApp Image 2022-01-15 at 11.11.57.jpeg

HP Recommended

Just came across this Error Code 0X89E60250 - HP Support Community - 6925831

Unplugging and restarting fixed the problem.

 

HP Recommended

@DavLan

 

Good to know that issue is resolved .

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.