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‎10-28-2016 06:29 PM

HP Recommended
Product: HP Support Assistant Software
Operating System: Microsoft Windows 10 (64-bit)

Support Assistant (SA) continues to report I have an error on one of my Inkjet printers (a 3630).

I am running Win10, 64bit and SA continually tells me that the "Printer was not found during Network driver setup (OS X)."

I am not running and have not ever run OS X on any machine in any universe!!!!!

I delete the message and the next time I boot my PC it returns!  It is driving me crazy.

I had real issues setting up the printer and now that I have it (and another printer) all working correctly, I am reluctant to uninstall and re-install.

Why does SA continually display the same message that I delete all the time?  I hate seeing the error message when it isn't relevant.

Can somebody offer a solution that doesn't involve un-installing the 3630 printer?

 

 

Capture.JPG

Thanks
Wes

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2016 12:56 PM

HP Recommended

Hi@Shelldrake,

 

Thank you for choosing HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Error on HP Support assistant. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I request you to try the step and check if that helps.

  • Click on the “Down-arrow” next to “Remind me”.
  • Select the option “never remind again” and wait for 10 seconds.
  • Close the app and restart the PC to check if the error comes back.

Hope this helps. Let me know for more.

 

Happy posting.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎10-31-2016 12:56 PM

HP Recommended

Hi@Shelldrake,

 

Thank you for choosing HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Error on HP Support assistant. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

I request you to try the step and check if that helps.

  • Click on the “Down-arrow” next to “Remind me”.
  • Select the option “never remind again” and wait for 10 seconds.
  • Close the app and restart the PC to check if the error comes back.

Hope this helps. Let me know for more.

 

Happy posting.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎10-31-2016 09:21 PM

HP Recommended

Not sure what happened, but when I logged onto my computer this monring the error message was gone.  After 15 delete attempts and 2 months of trying to delete it, it finally dissapeared.

 

So not sure what you did Resolv_S, but you are good, very good (you fixed my issue remotely without even touching it)!!! 🙂

 

Anyway, I'm happy and smiling again and the world is a fantastic place.

 

Cheers

Wes

 

Was this reply helpful? Yes No
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