Test print or print job, goes to queue then queue empties, but nothing is printed

[Guzzilazz]

I get no error messages and print fine from another PC on the same network

[Max3Aj · Accepted solution]

@Guzzilazz, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

Since your HP ENVY 4500 prints fine from another PC on the same network, we can rule out printer hardware or network issues. The problem likely lies with the Windows 11 PC's print subsystem or driver configuration. Please try the following steps to resolve it:

Restart Print Spooler Service

1. Press Windows + R, type services.msc, and press Enter.
2. Scroll down to Print Spooler, right-click it, and choose Restart.
3. Try printing again.

Remove and Reinstall the Printer

1. Go to Settings > Bluetooth & devices > Printers & scanners.
2. Select your HP ENVY 4500 and click Remove.
3. Restart your PC.
4. Re-add the printer by clicking Add device.

Reinstall the Full Feature Software

Sometimes the basic driver installed by Windows isn’t enough.

Official HP® Support

1. Download the Full Feature Software and Driver.
2. Run the installer and follow prompts to reinstall the printer.

Check Default Printer and Queue

1. Go to Settings > Printers & scanners.
2. Make sure the correct printer is set as Default.
3. Open the print queue and ensure no jobs are stuck or paused.

Try Printing from Another App

Sometimes the issue is app-specific. Try printing from:

• Notepad
• WordPad
• Microsoft Word

If it prints from one but not another, the issue may be with the app itself.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

[Guzzilazz]

The problem became apparent trying to print a PDF, but also applies to test prints from within Settings... I'll have a go at the suggestions.

[Max3Aj]

Thank you for your response @Guzzilazz. 

Please try the suggested steps and do let me know. 

Regards, 
Max3Aj

[Guzzilazz]

The full software install is what worked... but the job takes an age to print from the queue - possibly 90 seconds from pressing the Print button to output starting, however the main thing is it IS working!  Thanks a lot!

[Max3Aj]

@Guzzilazz, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards, 

Max3Aj