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The indicated cartridges are not communicating correctly with the printer. HP ENVY 5020

HP Recommended
HP ENVY 5020

Hello,

 

I am receiving the error message "the indicated cartridges are not communicating correctly with the printer. If this problem persists, replace the cartridges." when installing my new HP 301 ink cartridge purchased from the HP website. 

 

I have tried all the troubleshooting advice that I have read:

  • Cleaned the sensors on the cartridge and in the printer with a lint free cloth
  • Removed all cartridges, turned printer off for 3 minutes, pressed power button for 30 seconds, turned power back on and reinstalled cartridges 
  • Factory reset of printer

This is the second official HP 301 cartridge I have purchased and both have had the same problem. I am now at the point of buying a new printer (non-HP) if this issue cannot be resolved. There is no use in repeatedly buying cartridge and facing the same issue. 

 

Any responses on how this error can be fixed (not including the above mentioned points already covered) will be much appreciated.

 

Thanks

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Message 2 of 2
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@ggray, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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