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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Envy 4504

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1 REPLY 1
HP Recommended

@Larfe

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Does this also happen while copying?

 

Print a Print Quality Diagnostic report, and then evaluate the results.

  1. On the printer control panel, press the Down Arrow  to scroll to Tools, and then press OK.

  2. Press the Down Arrow  to scroll to Print Quality Report, and then press OK. The printer prints the test page.

    Image: Example of a Print Quality Diagnostic report with no defects.

Let me know how this report looks.

 

For best print quality, align the ink cartridges.

  1. Load plain white paper in the paper tray.

  2. On the printer control panel, press the down arrow  to select Align Printer, and then press OK.

    The printer prints a test page, and then prompts you to scan the page.

  3. Place the alignment page with the print side down on the scanner glass. Position it according to the engraved guides around the glass.

    Figure : Place the alignment page on the scanner glass

    Image: Place the alignment page on the scanner glass
  4. Close the scanner lid, and then touch OK.

Print another Print Quality Diagnostic Report, and examine the page.

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5368526/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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