Toner almost empty message after having printed 417 of 2800 pages on HP LaserJet Pro MFP M148dw

[rbeuker]

Using an official HP 94X (CF294X) toner that has a capacity of 2800 pages I'm already getting a toner is almost empty message on my MFP M148dw. This simply cannot be true--we only print regular letters, no stuff that would use a lot of toner.

I have already installed the lastest firmware for my printer: 20201023 but this has not solved the issue.

How could I make this erroneous message disappear?

[Kumar0307]

@rbeuker, Welcome to the HP Support Community!

Do the cartridges show low ink in the ink level monitor, or are they actually running out of ink as evidenced by deteriorating print quality? 

  

There are a few things to prevent excess ink usage: 

• The printer should always be plugged into a live outlet.  If you use an external switch such as an outlet switch then more ink will be used at each startup. 

• Do not run cleaning cycles from the computer's toolbox or the printer's front panel.  These are rarely needed (perhaps once for each half dozen cartridges) and will use ink. 

• Printing in Draft mode may have acceptable quality while providing about 2x the pages of Normal or Best modes.   

I hope that answers your concern adequately. Let me know! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[rbeuker]

Hello Kumar,

>> Do the cartridges show low ink in the ink level monitor, or are they actually running out of ink as evidenced by deteriorating print quality? <<

This is not an inkjet printer--it's a Laserjet Pro MFP M148dw printer with an official HP 94X (CF294X) toner and firmware 20201023.

The display shows a warning that the toner is empty. But it really is not empty.

I have only printed 417 pages using this toner cartridge HP 94X (CF294X) and should be able to print up to 2400 more pages with this toner cartridge HP 94X (CF294X). Print quality is not deteriorating at all.

Is there a solution for my problem? Is this a known issue with the Laserjet Pro MFP M148dw printer?

Thanks!

Ronald

[Kumar0307]

@rbeuker

This seems like a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.